HELP CENTER

Let's work it out.

Answers to common questions about purchases, products and support.

Software won’t launch?

This issue is often caused by missing dependencies required for some cheats to work correctly. Links to important components that may be needed are available in the “Required Components” article.

Need help choosing a product?

If you have questions about our products, our technical support team is here to help. We can provide information, help you choose a product, or resolve technical issues. Get in touch for advice—we’re here to make using our products easier.

Couldn’t find a solution?

If you couldn’t find an answer on this support page, don’t worry. Our technical support team is ready to help. Contact us and we’ll work with you to find a solution. Your satisfaction with our products and services is our priority.

Required Components

For the cheat to work correctly, make sure you have these components installed:

How do I disable Secure Boot?

This video provides detailed instructions for disabling Secure Boot. Follow the video link below to watch it.

How do I enable virtualization?

Watch this video: How to enable virtualization

Convert a disk from MBR to GPT

For details on converting a disk partition from MBR to GPT, see this article: Convert MBR to GPT

Disable Windows Defender

To disable Windows Defender, follow these steps:

  1. Open “Start” > “Settings” > “Update & Security” > “Windows Security” > “Virus & threat protection” > “Manage settings” (or “Virus & threat protection settings”).
  2. Set “Real-time protection” to “Off.”

Then download Defender Control to disable Defender completely. Download it from the link below: Defender Control.

Archive password: sordum.

Disable third-party anti-cheats

To disable third-party anti-cheats, follow these steps. (FACEIT):

  1. Go to “Control Panel” > “Programs and Features” and uninstall “FACEIT AC.”
  2. Open Command Prompt (CMD) as an administrator and run: sc stop faceit.

(Valorant):

  1. In Command Prompt (CMD) as an administrator, run: sc stop vgk and sc stop vgc.
Grant remote access through AnyDesk

To grant remote access through AnyDesk, follow these steps:

  1. Download AnyDesk from its official website using this link.
  2. Open the app and give your unique address (for example, 133 233 333) to the support agent.
Can I try a product before buying?

A trial is available only when listed among the plans. If the product page does not show a trial, ask support about available options.

What determines the price of a longer subscription?

Compare the plans on the product page: the per-day price can vary. Longer-term discounts are not automatically available for every product.

Is my access extended during an update?

Pause and compensation rules vary by product. Ask support about them and include your order number.

Can I transfer my license to another computer?

Transfer options depend on license binding and the developer’s rules. Before changing devices, ask whether your HWID can be reset.

Why do I need to enter an email at checkout?

Your email is used for order information and access to your purchase. Check the address before paying: a typo can prevent delivery. Use an inbox you can access.

My payment went through, but the order is still pending. What should I do?

Refresh the original order page and check the payment status. Do not pay again just because of a delay. If the status has not changed, send support your order number and payment confirmation.

Where can I find the purchase email?

Check your inbox, spam folder, and the address on the order. Open your saved order page. If you cannot find the email, contact support with your order number. Do not post keys or access links in a public chat.

How can I restore access to my order?

Use your saved link or order email. If you have lost them, contact support from the email used for the purchase and provide any order details you know. Never share your email password or sign-in codes.

What should I do if my key is rejected during activation?

Make sure you opened the launcher for the product you purchased and copied the key without extra spaces. Save the exact error message and contact support.

What information will help support diagnose an issue faster?

Include the product, order number, Windows version, and the step where the issue occurred: payment, delivery, activation, or launch. Add the error text and steps you have tried.

Why is a product listed but unavailable to buy?

A product page may remain visible when sales are disabled, the selected plan is inactive, or keys are out of stock. Check another available plan or ask support about availability. A listing alone does not mean the product is available to buy.

Where can I check the status before checkout?

Check the product page and the TrustedCheats status section. If the listed status does not match how the software behaves, tell support the product name and when you checked.

Why are prices shown in dollars in the English version?

The English storefront converts ruble prices using the saved USD/RUB exchange rate. Orders are charged in rubles. Check the amount and currency on the payment form before confirming. If the exchange rate has not loaded, the converted price may appear as a dash.

Can I send my order link to someone else?

The link may provide access to purchase details and your issued key. Treat it as private information and do not post it publicly. Contact support in a private conversation using an official TrustedCheats link.

How does purchasing work?

Choose a product, subscription duration, and available plan. For store products, enter your email and follow the checkout steps. If a product is sold through an external marketplace, the purchase button opens the seller’s site.

What if a product does not launch?

Check the status page and product requirements. Send support the product name, Windows version and a description of the error.

What do product statuses mean?

Undetect indicates normal availability; On Update means maintenance; Use at Own Risk indicates elevated risk; Detected means detection. Statuses are manually maintained and do not guarantee protection against bans. Sales permission and stock are also required.

Can I get a refund?

Refund eligibility depends on the product terms and circumstances of the order. Review the current agreement and confirm the terms with support before buying.

Does a status guarantee that I will not be banned?

No. Availability does not guarantee the absence of bans. Third-party software may violate a game's rules.

How can I contact TrustedCheats?

Support is available on Telegram through the link on this page. Include the game and product name to help us understand your question.